Shipping Policy

TapPlaque ships across Canada. Here's exactly what to expect after you order.

Processing time

Every plaque is programmed to your Google business listing and tested by hand before it leaves us. Orders are typically prepared and shipped within 1 business day. You'll receive a confirmation email, followed by tracking as soon as your order is on its way.

Shipping & delivery

We ship Canada-wide with Stallion Express and its carrier partners. Typical delivery is 3–8 business days after dispatch, depending on your province and location. Remote and northern addresses may take longer. These are estimates, not guarantees, and can be affected by carrier delays, weather, and holidays.

Tracking

A tracking number is emailed to you once your order ships so you can follow it to your door.

Shipping costs

Any shipping charges are shown clearly at checkout before you pay. Promotions offering free shipping will be noted on the product page or at checkout.

Address accuracy

Please make sure your shipping address is correct and complete at checkout. We're not responsible for orders delayed or lost because of an incorrect or incomplete address. If a package is returned to us as undeliverable, we'll reach out to arrange re-shipment (additional postage may apply).

Lost or delayed packages

If your tracking hasn't updated in several business days or your package appears lost, contact us at support@tapplaque.com and we'll help track it down or send a replacement.

International

At this time we ship within Canada only. If you're outside Canada and interested in TapPlaque, message us through our Contact page — we'd love to hear from you.

Questions

Reach our Canadian team any time through our Contact page or at support@tapplaque.com.